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1.8

Chat started: 2018-12-19 07:24 PM UTC

(07:24:45 PM) Paula Kettner: My youmail shows it is active but just now it allowed a call to come through. I have my block setting set at maximum. What the heck?

(07:24:47 PM) YouMail Chat: Thank you for contacting YouMail! A YouMail support representative will assist you in just a moment. When the support agent joins, please give them some time to look over your account.

(07:24:49 PM) *** Lola joined the chat ***

(07:25:49 PM) Lola: Hello Paula. I just searched your number and I found your account but I don't know you have been activated in almost 60 days

(07:26:25 PM) Paula Kettner: Huh? You don't know what?

(07:27:14 PM) Lola: I don't understand what you mean

(07:27:47 PM) Paula Kettner: What are you trying to tell me? What don't you know?

(07:28:05 PM) Paula Kettner: You told me you searched my account and it showed what?

(07:28:17 PM) Lola: Oh I am sorry!

(07:28:30 PM) Lola: I show that you have not been activated*** in over 60 days

(07:28:39 PM) Paula Kettner: Are you trying to tell me you have no solution as to why calls are coming through even at my max setting?

(07:28:51 PM) Lola: No....I am saying you need to reactivate

(07:29:16 PM) Paula Kettner: That is odd considering I use it every day

(07:29:32 PM) Lola: Your missed calls have not been forwarding to YouMail

(07:29:45 PM) Lola: Do you have another phone number that is set up with YouMail?

(07:29:52 PM) Paula Kettner: Nope

(07:30:10 PM) Paula Kettner: Is there a way to refresh and check?

(07:31:14 PM) Lola: When you get voice messages, they are going to YouMail? You listen to them through your YouMail app?

(07:32:25 PM) Lola: Agent uploaded: paula.jpg

URL: https://v2uploads.zopim.io/2/A/s/2AsKG6MPL0wo9BVnPtnfzFkW5WioxvP4/a78e39ac3fa89c1cba7da9a8d1fafb057bd0588a.jpg

Type: image/jpeg

Size: 76617

(07:32:28 PM) Paula Kettner: No. I have ways listened to them through my carrier. My other calls that come through are blocked though. It is just the one call that was not.

(07:32:47 PM) Lola: If they are going to your carrier...then they are not going to YouMail

(07:33:28 PM) Paula Kettner: Okay but why are all the other calls blocked and not this one? That's what I don't understand

(07:33:51 PM) Lola: You will need to contact your carrier

(07:34:00 PM) Paula Kettner: For what?

(07:34:20 PM) Lola: For your issue. You are not activated with our service

(07:34:37 PM) Paula Kettner: And what will that solve?

(07:34:40 PM) Lola: Paula

(07:35:11 PM) Lola: You need to contact your carrier. I am not sure why you are contacting YouMail because you are not set up with our service in any way, shape or form

(07:35:24 PM) Lola: Whatever issue you are having at the moment that led you to contact YouMail, you will need to contact your carrier

(07:37:18 PM) Paula Kettner: Great service you have Lola. Very rude and negative response you have. Having a *** attitude response is very professional of you. To response with what you wrote is down right ***

(07:37:37 PM) Lola: It's not actually. It's straight forward

(07:37:40 PM) Lola: Have a good day

(07:37:43 PM) *** Lola left the chat ***

Reason of review: Poor customer service.

Location: Neenah, Wisconsin

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I think you need a reality check, from your conversation clearly you were the rude one. If you are checking your voice messages through your carrier, you have not fully set up the app. Since you hadn't set the app up completely, how can it be functional.

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